Les Mills creates the world’s favourite fitness classes. 7.5 million people workout to our classes each week, taught by 130,000 certified instructors in 21,000 gyms across 110 countries. 650 employees span offices in nine countries, with a further 1,200 trainers and presenters (contractors) world-wide.

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Leading a global team of 23 teammates with a remit spanning people and culture, internal communications, property, H&S and transformation, managing a budget of $10m.

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Led the global transformation of a decentralised business suffering with unnecessary complexity, silos, duplication and drag. Designed a new operating model creating standardisation and simplification, value streams and cross-functional teaming, reducing a product journey from nine months to eight weeks, increasing output with less people and brought the customer into head office.

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Trained 13 adaptive and agile coaches across nine countries. Surveys indicated the new mechanisms and ceremonies increased productivity by 22%.   

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Co-led transformation of planning and prioritisation, from OKRs, big room planning and business reviews, to meeting cadence and business rhythms.

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Worked with the CEO, founder and Board to manage the exit of seven senior executives; led the hiring of all executives including the Chief Customer Officer from Australia and the Chief Digital Product Officer from the US who are outstanding performers. 

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Managed two global cost-out restructures reducing remuneration costs by 30% over two years.

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Created a new Total Reward Framework – introduced benchmarking data, review of gender equity, removal of ineffective incentive programs and introduction of simple, clear schemes that are driving outcomes.

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Built a new adaptive operating model for people, culture and transformation, with an unrelenting focus on execution. Increased output by 27% and highest eNPS (70+).

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Took responsibility for global Health, Safety and Wellbeing (formerly managed by each market), including Les Mills LIVE events around the world with thousands of athletes.

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Secured budget, sourced premises and moved 270 head office (Auckland) employees into new premises designed for adaptive and agile ways of working. Incorporated the ‘soul’ of Les Mills, creating fitness and music studios to see product being created. Employees returned to the office an average of 3.6 days a week with no mandates.

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Created an internal communications team and framework around transparency, candour and authenticity, with ‘United’ team days, Ask Us Anything sessions, town halls and an open intranet.

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Roll out of new HRIS, engagement platform and learning experience platform with latest AI technology.

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Oversaw the design and implementation of leadership programs for all levels, deep sales training, career pathing models and talent management with proven results.